All cancellations or rescheduled bookings should be made at least 48 hours before your appointment.
Any deposits taken will be unfortunately lost to cover costs.
Any no shows or late cancellations within 24 hours will be required to pay for any future appointments in advance.
First Time Bookings
A 25% deposit is required to confirm your booking for all hair services and will be taken off your final bill at checkout.
All deposits are non refundable
A booking can be rescheduled if necessary and the deposit will be transferred onto the new booking.
Full name, phone number and email must be provided to book and confirm your appointment.
Allergy Testing
A skin test is required at least 48 hours before your colour treatment if you are a first time booker or not had a colour service for 6 months.
Age Restriction Policy
All Clients under the age of 16 are not permitted to have a colour service..
16-17 year olds must have their parents or guardians written permission sent via email before booking.
Complaints Policy
If you are not fully satisfied with your service please let us know within 72 hours of your appointment and we will take any necessary correction work if there is a fault on our side.